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The Furniture Warehouse Accidental Protection Plan

Furniture Shield 3 Year Fabric / Leather Accidental Protection Plan


Without a claim you have more to gain!


Congratulations on your new furniture and the decision to protect your new furniture with the Furniture Shield protection program. We want you to enjoy your new furniture investment for years to come without the fear of accidents. The Furniture Warehouse will issue a $100 bonus credit if there are no claims processed within the 3 years protection period.


This $100 bonus credit can be used on the purchase of $500 or more before tax and delivery and will be issued at the end of the third year.


Terms of Service


This service agreement applies only to new, residential furniture. Coverage begins on the date of delivery and furniture must be delivered stain and damage free. This service agreement is nontransferable, non-renewable, and applies only to the original item and owner, at either the original place of delivery or within the delivery area of The Furniture Warehouse. Furniture Shield has the option to repair or replace your furniture or refund the purchase price of this service agreement. Any replacements must be made at the original place of purchase. If staining or damage from normal household use occurs, we will attempt to send a technician to remove the stain or repair the affected area. All refunds will be prorated according to duration of warranty period. Leather warranty requires customers to properly maintain their furniture with leather conditioner and cleaner. Free refills can be obtained at any of The Furniture Warehouse stores. Conditioner and cleaner are a combined application. The coverage listed is the coverage provided by this service agreement. Anything not listed is an exclusion.


  • Any food or beverages normally consumed by humans
  • Human and pet bodily fluids (except feces)
  • Accidental rips, tears, and a cigarette burn
  • Stains from grass and grease.
  • Stains from ballpoint pen ink and marker
  • Stains from gum, nail polish, and nail polish remover
  • Stains from cosmetics, lipstick, and crayon

Accidental Protection Plan Exclusions


This warranty does not apply to normal soiling from everyday use, rental, commercial use, or in home Day Care business, acts of God, intentional acts, human perspiration, human hair/ body oils (stains from hair and body oil are considered normal soiling), neglect, abuse or misuse, animal damage, odors, stains caused by incontinence, medications and vitamins, accumulated stains or damage, multiple stains or damage, unknown stains or damage, manufacturer defects, pre-existing stained or damaged furniture, dye lot or texture variations, cleaning prior to calling customer service, stitching or binding, seam separation, fraying, non-colorfast materials, furniture in storage, furniture in transit, or damage caused by improper in-home movement, and improper fabric protection application by customer. NOTE: Falsified information will void this service agreement. Customer may be responsible for any charges for missed appointments for service, if prior arrangements have not been made accordingly.


Customer Must:

  • Report all stains and damage to customer service within 5 days of occurrence.
  • Provide a copy of original purchase receipt when filing a claim.
  • Contact customer service prior to any cleaning procedures(blotting spill with a dry white cloth is recommended only).
  • Apply Leather Care products as directed on maintenance products in kit.
  • Bring your empty bottles to any showroom for free refills.
  • Do not use any abrasive or alcohol based product on bonded leather.